Privacy and Terms
Trust and Safety Policy
Last updated: June 15th, 2024.
In order to have a hassle-free experience, it is essential to adhere to a set of guidelines:
- FARMERS AND AGGREGATORS:
- Provide accurate product information: ensure descriptions, prices, and images are accurate and up-to-date.
- Ensure product safety: handle, store and transport products safely
- Communicate clearly: respond promptly to consumers inquiries and concerns
- Resolve issues promptly: address any consumer concerns or complaints fairly and quickly.
- CONSUMERS:
- Carefully read reviews to inform your decision: check product information, reviews and ratings before making a purchase.
- Communicate clearly: ask questions and clarify any concerns with Farmers and Aggregators before making a purchase.
- Inspect product: verify the quality and condition upon receipt and make complaints if any, within 24 hours
- Provide feedback and reviews: share your experiences to help farmers and aggregators improve their services for prospective customers.
- Communicate clearly and book on Feedbag Agrihub: Maintain open and honest communication with the seller throughout the negotiation process. Ask any questions you may have in advance to avoid misunderstandings later on.
- GENERAL GUIDELINES:
- Respect each other’s privacy and security
- Be honest and transparent in all transactions
- Report any suspicious or unsafe behavior to our support team via support@feedbagagrihub.com
- Follow our dispute resolution process to resolve any conflict.