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Trust & Safety Policy

Dispute Resolution Policy

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Trust and Safety Policy

Last updated: June 15th, 2024.

In order to have a hassle-free experience, it is essential to adhere to a set of guidelines:

    FARMERS AND AGGREGATORS:
  • Provide accurate product information: ensure descriptions, prices, and images are accurate and up-to-date.
  • Ensure product safety: handle, store and transport products safely
  • Communicate clearly: respond promptly to consumers inquiries and concerns
  • Resolve issues promptly: address any consumer concerns or complaints fairly and quickly.
    CONSUMERS:
  • Carefully read reviews to inform your decision: check product information, reviews and ratings before making a purchase.
  • Communicate clearly: ask questions and clarify any concerns with Farmers and Aggregators before making a purchase.
  • Inspect product: verify the quality and condition upon receipt and make complaints if any, within 24 hours
  • Provide feedback and reviews: share your experiences to help farmers and aggregators improve their services for prospective customers.
  • Communicate clearly and book on Feedbag Agrihub: Maintain open and honest communication with the seller throughout the negotiation process. Ask any questions you may have in advance to avoid misunderstandings later on.
    GENERAL GUIDELINES:
  • Respect each other’s privacy and security
  • Be honest and transparent in all transactions
  • Report any suspicious or unsafe behavior to our support team via support@feedbagagrihub.com
  • Follow our dispute resolution process to resolve any conflict.